Privacy Policy
Privacy Policy
Last updated: 24-09-2025
Loavaa operates this webshop and website, including all related information, content, features, tools, products, and services, to provide you — the customer — with a tailored shopping experience (the “Services”). Loavaa is powered by Shopify, which enables us to provide these services to you.
This Privacy Policy explains how we collect, use, and share your personal information when you visit, use our services, make a purchase, or otherwise interact with us.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will take precedence with respect to the collection, processing, and disclosure of your personal data.
Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood how we collect, use, and share your information as described herein.
Personal Information We Collect or Process
“Personal information” means data that identifies you or can reasonably be linked to you or another person. Personal information does not include anonymous data or data that has been irreversibly de-identified.
Depending on how you use our Services and what applicable law permits or requires, we may collect and process, among others, the following categories of personal information:
-
Contact details: such as name, billing and shipping address, phone number, and email address.
-
Financial information: such as credit/debit card details, account numbers, payment details, and transaction information.
-
Account information: such as username, password, security questions, preferences, and settings.
-
Transaction data: such as items you view, add to your cart or wishlist, purchase, return, or cancel, as well as your order history.
-
Communication with us: such as information you provide when contacting customer support.
-
Device data: such as information about your device, browser, or network connection, IP address, and unique identifiers.
-
Usage information: such as how and when you access and use our Services.
Sources of Personal Information
We may collect personal information from the following sources:
-
Directly from you: for example, when you create an account, place an order, or contact us.
-
Automatically through our Services: for example, via cookies and similar technologies.
-
From our service providers: who provide technology or process data on our behalf.
-
From partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal data for the following purposes:
-
Providing, personalizing, and improving our Services: to deliver our Services, process payments, ship orders, handle returns, manage your account, provide personalized recommendations, and improve your shopping experience.
-
Marketing and advertising: to send you marketing and promotional messages (by email, SMS, or post) and to show you targeted ads based on your previous purchases or activity.
-
Security and fraud prevention: to verify your account, ensure a safe shopping experience, prevent fraud, and comply with legal obligations.
-
Communication: to contact you, provide customer service, and maintain our relationship with you.
-
Legal obligations: to comply with applicable laws, regulations, legal proceedings, or government requests.
How We Share Your Personal Information
In certain cases, we may share your personal information with third parties, including:
-
With Shopify, suppliers, and third-party service providers (e.g., for payments, data analysis, customer service, storage, and shipping).
-
With marketing partners for personalized advertising.
-
With third parties when you have given explicit consent (e.g., for shipping or social media integrations).
-
Within our corporate group or in connection with business transactions (e.g., mergers or acquisitions).
-
To comply with legal obligations or protect our rights.
Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes personal data about your use of our webshop to improve the Services.
In certain cases, Shopify is the data controller, and you may exercise your rights directly with Shopify.
Learn more about how Shopify handles your data here: https://privacy.shopify.com.
Third-Party Websites and Links
Our Services may contain links to third-party websites. We are not responsible for the privacy or security practices of these sites. Data you share on public platforms may also be viewed and used by others.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you are a parent or guardian and become aware that your child has provided us with personal data, please contact us at support@loavaa.com.
Security and Retention
While we take security measures, no system is completely secure. We advise against sending sensitive information through unprotected channels.
We retain your information for as long as necessary to maintain your account, deliver Services, comply with legal obligations, or resolve disputes.
Your Rights and Choices
Depending on your place of residence, you may have the following rights:
-
Right of access: request to see the personal data we hold about you.
-
Right to deletion: request that we delete your personal data.
-
Right to correction: request correction of inaccurate data.
-
Right to portability: request a copy of your data to transfer to another party.
-
Right to object to sale or sharing for targeted advertising.
You can exercise these rights through our Services or by contacting us at support@loavaa.com.
We may verify your identity before responding. In some cases, you may authorize a representative to submit a request on your behalf.
Complaints
If you have concerns about how we handle your data, please contact us at support@loavaa.com. You may also lodge a complaint with your local data protection authority.
International Data Transfers
We may store and process your data outside your country. If we transfer data outside the EU or UK, we do so under approved mechanisms such as the European Commission’s Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this website, and the “Last updated” date will be revised. Please review this page regularly for changes.
Contact
If you have questions about this Privacy Policy or want to exercise your rights, please contact us at:
Email: support@loavaa.com
For the purposes of applicable privacy laws, Loavaa is the data controller of your personal information.